Day 205 that Discovery Overlooks Mania, Depression, Borderline Psychosis and Suicidal Ideation.

Discovery Overlooks Mania, Depression, Borderline Psychosis and Suicidal Ideation. To Discovery this is day 6 of 205 complaints. Today marks day 205 that Discovery has shown absolutely no care, compassion and understanding to a critical situation they created. I was openly told by Discovery my motivation and concerns were overlooked and they don’t know why. Insult to injury says. I logged another complaint with Discovery disputes. I waited a few days only to be told the turnaround time is 30 days. Discovery you’ve just overlooked Mania, Depression, Borderline Psychosis and Suicidal Ideation AGAIN!!! Also got feedback Friday 1 May 2026. You tell me that you’ve extensively reviewed my case. Discovery you haven’t dealt with concerns. You covered some points and failed all together to face the burning factors that you’ve overlooked. I will now post my complaint every day for 205 days. This is how long you’ve overlooked Mania, Depression, Borderline Psychosis and Suicidal Ideation. To everyone reading this. If you have a mental illness diagnosis Discovery will overlook your condition. I have R50 000 in my MSA and I cannot use it to maintain my chronic condition after Discovery made changes which came with out of pocket costs to me. Your changes have cost me nearly R3000 out of pocket and you won’t let me cover your costs with my savings. This is not ethical. MSA is for day to day care. Mental illness is a day to day struggle and requires day to day treatment. Currently it’s a day to day truth that Discovery doesn’t care. Covid brought worldwide enlightenment and understanding to mental health. Corporate world, Patients, Psychologists and Psychiatrists have all adapted and put mental health on the map with success, care and compassion. As for Discovery, you playing checkers and the whole world is now playing chess. You are not what you use to be when it comes to chronic care. Mental health patients aren’t rewarded by Discovery, we punished. We pay a fortune and we simply forced to pay out of pocket time and time again. Discovery you happy to reward people for walking which is a basis human function. You have rewards for everything, you have vitality and absolutely no rewards for chronic patients. Where is rewards and points for following through with therapy and medications and staying out of rehab? Where are the rewards for using PMB? Where is a cash back offer for maintaining and owning my chronic condition? Where is a cash back reward for members with over 50K is savings? Patients, Psychologists, Psychiatrists and Pharmacies are all scratching their heads at how you’ve completely lost the plot when it comes treating and supporting mental health. You hammer us with financially crippling yearly increases and the support we get from you decreases rapidly. Pay more and get far less. Pay more monthly and pay more out your pocket. Great business strategy to make Discovery millions and members are left out of pocket when they pay you R5000 a month. I am an advocate for mental health/illness, I speak for my organization and across the country as well as internationally. Going forward at conferences. When medication, treatment and medical aid come up what do you think I’m going to say about you? I’ve praised you every chance I get Discovery. I’ve been with you for 20 years. Now each and every person with a mental illness diagnosis needs to understand Discovery overlooks mental illness. Discovery makes changes and cannot even provide all the correct information required upfront. Took me months to get ALL the right information. Yet I’m 203 days deep in this with no resolutions. I have logged formal complaints with Discoveries Dispute (***) As well as the Medical Scheme complaints (***) I have also managed to source the KZN Executive office email address. I have requested that Discoveries CEO’s office contact me. Nothing from their executive board. I called out the below executives in my last complaint on Hello Peter. I specifically stated I wanted the CEO Office to contact me. This never happened. Great service from the CEO’s Office. Adrain Gore (Founder, Executive Director and Group Chief Executive) Deon Viljoen (Executive Director, Group CFO) Barry Swartzberg (Executive Director, CEO Vitality Group) To Adrain, Deon, Barry clearly there is no dignity and integrity amongst anyone at Discovery anymore. You had the opportunity to rewrite the history books when mental health hit the world in the face through Covid. You’ve been ******** and ignored the mental health crisis the world is facing today. You could have been a game changer in the industry if you cared. I know very well that the number of mental health diagnoses are going through the roof at an alarming rate. Yet Discovery sits with outdated processes from over 10 years ago. It seems Discovery is more interested in making money than truly offering lifesaving support. I believe your call centres are outsourced. There is no one specialised to deep dive into a health crisis. Your agents simply parrot read what is on their screens and transfer you to someone else. You have thousands of staff members. Have you ever tapped into your own staff with challenges that have lived experiences with chronic cases? You should be using your mental health staff members to overhaul your chronic department by using lived experiences to make the right decisions for members not outdated processes, policies and data analytics. You sit in boardrooms crunching numbers so that you can make money and throw members into your big burning fire of paying out of pocket to suffer without any hesitation, even though members have 50k in MSA. Patients stop therapy and medication because of you sucking every cent out of them with no compassionate care. You’ve forgotten about the brilliant leading company you used to be. You’ve forgotten about your core function. You’ve forgotten your chronic patients and you’ve forgotten about what made you great and leaders in the industry. Thank you Discovery you’ve left me hanging and having to fight Mania, Depression, Borderline Psychosis and Suicidal Ideation for 199 days. This on you!!!! You responsible for my relapse. You responsible for the R3000 Debt. Maybe Discovery will wake up when someone walks into their head office and commits suicide in their reception while streaming live on Facebook for the world to understand what you do to people. To the public, the only way Discovery listens and acts on complaints is on social media. Please post your complaints. Your journeys, your struggles, the money they’ve cost you out of pocket. Further to this. There are 2 Discovery members on different schemes in the same household that have been fighting with you for over 5 Months for refunds. Clearly there is something wrong, clearly customer service and putting the customer first doesn’t exist in your organization anymore. Don’t call me, I’m busy. You can email to set up time to talk.