1 reviews | Active since Aug 2017

11 Aug 2017, 15:36

Date of Entry Issue

<p>I have been patient since the beginning of August. You guys have a system error on your side, and your clients now suffer! AN ABSOLUTE JOKE! I am now sitting with a medical savings of R0, a medical aid that is usless, and a child in NICU that is not being issued with authorisation due to the pathetic service you give your clients dispite paying R6000 a month. No feedback from your call center, and have been told over 5 times that the issue is being escalated! I might as well go to a government hospital as their service is better than your pathetic attempt!</p>

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Replies (2)
Discovery Health
Discovery Health's reply14 Aug 2017, 10:44
Official

Dear wesley-lloyd

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Aug 2017, 14:43
Official

Dear wesley-lloyd

As soon as we have finalised this matter, we will send you final feedback by email.

Regards
Discovery Health Servicing Team