Data Integrity Department is useless

Item: Discovery Health
Rating: 1
Author: Qhamisa F

The department of Data Integrity and Leigh from the chats have done nothing to assist me. Since the 1st of August when they said I should send copy of birth certificate of my dependent so the ID number could be changed. Currently I have to pay for an adult but my dependent is a baby. It will another hassle to get them to refund me after they deduct all this money

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

15 Aug 2022, 10:05

Dear Qhamisa F

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply15 Aug 2022, 10:05

Official

Dear Qhamisa F

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Qhamisa F's updateReviewer Update

15 Aug 2022, 14:04

When, when is soon as possible? This has not been change, it’s been over two weeks now. 2-3 days has long past

Qhamisa F's update15 Aug 2022, 14:04

Reviewer Update

When, when is soon as possible? This has not been change, it’s been over two weeks now. 2-3 days has long past

Discovery Health's replyOfficial

17 Aug 2022, 11:55

Dear Qhamisa F

We’ve responded to your query.

Regards Discovery Health Servicing Team

Discovery Health's reply17 Aug 2022, 11:55

Official

Dear Qhamisa F

We’ve responded to your query.

Regards Discovery Health Servicing Team