NP
Nalini P

1 reviews | Active since May 2021

13 May 2021, 10:03

Damaged by Discovery Health

I am a heartbroken member of discovery health. *** Since inception of my membership I had endless issues with them. Having being treated for a pinched nerve at same time of my application It was never a condition i had before and no where on their application does mention pinched nerve as a condition. I requested for authorisation for an epidural n spinal block. They did come back to me but rather cancelled my medical aid completely knowing I had my 2 kids in there as well. They had no consideration about my children. I fought back n then the placed me on a 12.month waiting period made me sign a letter of.exclusions. then only they reinstated my medical aid. They had no compassion and care for their member. It so sad and disappointing to experience this harsh treatment. Past few months it costs me cash that I did not have. Ot placed me u der tremendous stress physical, mentally n emotionally. My condition has worsened now and I cannot walk or stand due to a bulgng disc now. I been to for a 1nd MRI, my candition is bad n requires surgery. Based on techincality, Discovery declined my procedure scheduled for today. It seems their members lives and health are really not important and does not matter to them. I am disgusted and deeply saddened by their approach to me as their member and how badly I have been treated. They have caused my physical.condition to deteriorate and worsen. Damaged me emotionally and mentally and financially. They have no remorse.

0
Replies (3)
Discovery Health
Discovery Health's reply13 May 2021, 10:45
Official
Dear Nalini P
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply13 May 2021, 12:54
Official
Dear Nalini P

Your sentiments are noted and while we are empathetic to your situation, it is important to understand that the Scheme and all members are bound by legislation and Scheme rules.

Regards 
Discovery Health Servicing Team
NP
Nalini P's update03 Jun 2021, 22:43
Reviewer Update
I still haven't received feedback from Discovery health concerning the bad experience I have encountered and the physical ordeal I had to endure. Disappointed member.