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Narsamulu N

1 reviews | Active since Feb 2012

27 May 2024, 13:59

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On the 21 May Discovery gave an authorization number for my wife to be admitted into Gateway Hospital, She was there until the 24 May 2024 and was discharged. On the 25 May i get an email to say that they did a review and decided to decline. My question is nothing was said whilst she was in hospital and nothing was mentioned by the Case Manager. They only sent me an email on the 25th a day after discharged. We are pensioners and battle to pay our medical aid and now must we carry the cost of her stay in Gateway hospital. If we knew beforehand we could have decided NOT to go to the hospital. Something needs to be done with Discovery from dictorship and that they can just decide to decline without prior arrangements. They just simply don't care. So people be careful when you get authorization number.

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Replies (2)
Discovery Health
Discovery Health's reply28 May 2024, 06:52
Official
Dear Narsamulu N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 May 2024, 15:28
Official
Dear Narsamulu N

We have been in touch with you to answer your comments. 

Regards 
Discovery Health Servicing Team