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My husband passed away 5 years ago. Before his death, the medical aid premium was paid from his bank account. Since his death, I have been trying to get the premium taken from my account. After several fruitless email and phone calls, I received a message on the 9th of June stating that the request to change the bank account was successful, only to receive another message on the 10th of June that cover was stopped due to non payment. How difficult could it be to load a bank account onto your system to allow a debit order to go off on a monthly basis?