Customers mean nothing to Discovery. Nothing.

The level of service I have received over the past week from Discovery has been pathetically despicable.

I firstly had to endure horrible service from a consultant who had a private conversation with her friend whilst I was on the line - Nonzukiso Cekiso - Monday 7 May 2017 @ 11am. I did not lodge any complaint and I allowed that supervisor to resolve that issue. The supervisor listened to the call and agreed with my concerns, she then called me back and said that the issue was " escalated to the team leader" and since then the team leader has never called me.

Then today, I had to endure such poor telephone etiquette and general 'don' t care' attitude from Qonda Tyali. He asked 2 verification questions, which I answered. He then tells me that I need to drop the line and call again because the information I gave him is wrong. When I tried to query what exactly was wrong, he was not at all willing to assist in any way. After requesting to speak to his team leader, and waiting for almost ten minutes, she came on the line and said that the Qonda Tyali did not check properly. Now I have had to incur the cost of 13 minutes worth of airtime? How is it that I am made to suffer for your own consultants error's? Even with Nonzukiso Cekiso, I had to hold on the line for 7 minutes simply because she did not take note of the reference number I gave her at the beginning of the call - 10 minutes into the call, after making me hold for so long, she then got back to me asking me all over again why I was calling????

How is it that you, as Discovery Health, allow me as your paying client to be treated so poorly and subsequently loose out financially and loose my time?

I know that all I will get is a silly " we are looking into your query" response here on Hello Peter - but I genuinely feel that Discovery does NOT priorities good customer service. Discovery just does not care. At all!