Customer Service is Shocking

Item: Discovery Health
Rating: 1
Author: Marlon C

I have escalated two separate Vitality queries twice: the first time they came back and said the issues are resolved. Only to find that nothing was resolved. Took two weeks for them to come back to me then. Re-escalated these queries again and I am now waiting 10 days - still with no response. Shocking

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

05 May 2021, 10:40

Dear Marlon C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply05 May 2021, 10:40

Official

Dear Marlon C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

06 May 2021, 07:29

Dear Marlon C

We have contacted you regarding your query.

Regards
Discovery Health Servicing Team

Discovery Health's reply06 May 2021, 07:29

Official

Dear Marlon C

We have contacted you regarding your query.

Regards
Discovery Health Servicing Team