Customer "service" is nonexistent

After countless calls & just as many emails, I am STILL waiting for a claim from Oct23 to be paid out to me. Each new consultant I speak to provides me with a new reference number & yet no one can give me a definitive answer. This is the perfect example of everything that is wrong with medical aid & insurance companies, they're always ready to take your money for your monthly premiums but as soon as you have a claim there are a million hoops to jump through! Just for context - the claim in question was for medication & is less than R1000. I am tired of calling the helpline & receiving automated email responses! Surely "customer service" should involve a sensible conversation with someone who has enough authority to make an actual decision??