*********** customer service

Got a claim statement from discovery See a claim for R16,000 - that discovery only paid 50% and shows as 50% due by me. Spent 1,5 hours of the phone trying to understand what this is and why it happened. Spoke to 3 people. The last person, Nokwazi said, I'll put you on hold as I need to investigate. She then put the phone down on me and didn't call back, Please can someone who is qualified and knows how to make sense of customers queries call me urgently! Claims and authorizations department cannot help!