PS
Petula S

1 reviews | Active since May 2014

29 Jun 2017, 11:34

Customer Service

<p>I am very dispointed in the services I'm reveiving from Discovery Health.</p> <p>On Tuesday, 27 June 2017 I had to go to a out of network GP as both my Primary and Secconday GP were unavailable. The out of network GP gave me a script to go to pharmacy to collect meds as per the Keycare Accute Medical List but pharmacy can't give me the meds as my claim keeps getting rejected by Discovery Health.</p> <p>I spoke to a few customr care consultants namely Sipho who would've called me back on Wednesday morning but never did and Lilhe that referred me to Discovery Health Practice where i spoke to Shakeerah who told me she can't help me.</p> <p>Its Day 3 and no meds and I'm getting sicker by the day.</p> <p>After this ordeal and will certain by changing to another medical aid provider as I have never in my entire life been treated like I'm worthless like your company made me feel!!</p> <p> </p>

0
Replies (6)
Discovery Health
Discovery Health's reply29 Jun 2017, 12:21
Official

Dear Petula24

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 Jul 2017, 12:11
Official

Dear Petula24

We have been in touch with your to answer your comments.

Regards
Discovery Health Servicing Team

PS
Petula S's update10 Jul 2017, 18:56
Reviewer Update

Dear Discovery Health,

I'm still awaiting feedback on my claim?? The last correspondence from discovery health was 3 July 2017 - ref no. ********** 569

Regards

Discovery Health
Discovery Health's reply12 Jul 2017, 11:55
Official

Dear Petula24

We can confirm that the relevant team has been in contact with you to discuss your concerns.

Regards
Discovery Health Servicing Team

PS
Petula S's update27 Jul 2017, 15:49
Reviewer Update

Dear Discovery Health,

I would like to thank Kelly Matroos (Call Centre Consultant) for her OUTSTANDING WORK by going the EXTRA MILE with regards to my claim.

My claim has been approved!!!

Thank you again KELLY !!

Regards

P

Discovery Health
Discovery Health's reply27 Jul 2017, 16:13
Official

Dear Petula24

Thank you for this great feedback.

Regards
Discovery Health Servicing Team