1 reviews | Active since May 2014
Customer Service
<p>I am very dispointed in the services I'm reveiving from Discovery Health.</p> <p>On Tuesday, 27 June 2017 I had to go to a out of network GP as both my Primary and Secconday GP were unavailable. The out of network GP gave me a script to go to pharmacy to collect meds as per the Keycare Accute Medical List but pharmacy can't give me the meds as my claim keeps getting rejected by Discovery Health.</p> <p>I spoke to a few customr care consultants namely Sipho who would've called me back on Wednesday morning but never did and Lilhe that referred me to Discovery Health Practice where i spoke to Shakeerah who told me she can't help me.</p> <p>Its Day 3 and no meds and I'm getting sicker by the day.</p> <p>After this ordeal and will certain by changing to another medical aid provider as I have never in my entire life been treated like I'm worthless like your company made me feel!!</p> <p> </p>
Dear Petula24
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Petula24
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Petula24
We have been in touch with your to answer your comments.
Regards
Discovery Health Servicing Team
Dear Petula24
We have been in touch with your to answer your comments.
Regards
Discovery Health Servicing Team
Dear Discovery Health,
I'm still awaiting feedback on my claim?? The last correspondence from discovery health was 3 July 2017 - ref no. ********** 569
Regards
Dear Discovery Health,
I'm still awaiting feedback on my claim?? The last correspondence from discovery health was 3 July 2017 - ref no. ********** 569
Regards
Dear Petula24
We can confirm that the relevant team has been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Dear Petula24
We can confirm that the relevant team has been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Dear Discovery Health,
I would like to thank Kelly Matroos (Call Centre Consultant) for her OUTSTANDING WORK by going the EXTRA MILE with regards to my claim.
My claim has been approved!!!
Thank you again KELLY !!
Regards
P
Dear Discovery Health,
I would like to thank Kelly Matroos (Call Centre Consultant) for her OUTSTANDING WORK by going the EXTRA MILE with regards to my claim.
My claim has been approved!!!
Thank you again KELLY !!
Regards
P
Dear Petula24
Thank you for this great feedback.
Regards
Discovery Health Servicing Team
Dear Petula24
Thank you for this great feedback.
Regards
Discovery Health Servicing Team
