Customer needs don't matter

I tried joining vitality twice. Working on the road, I don't easily have access to printers and scanners and I asked for assistance through the contact center via telephone. They confirmed my membership had been activated and then without any warning , suddenly changed their minds and wanted forms again. I asked for someone to call me three times. Each time they refused and responded by email. And then I had no choice but to cancel because nobody would help me. Perhaps medical aids should not be forced on company staff. Perhaps if we were allowed to choose a medical aid we prefer, discovery would be forced to help us. Right now they couldn't care less about our needs.