LA
Liyaqat A

1 reviews | Active since Jul 2023

18 Jul 2023, 12:24

Cunning Thievery

I've been a loyal Discovery member for over a decade and am on the Smart Classic.

I recently had an incident that required me to take my son to the hospital emergency unit. Upon payment, Discovery rejected authorisation, so I had to pay cash. This payment covered radiology and doctor consultation. There is also a hospital payment, the only thing Discovery paid.

Therefore, I called Discovery to query if I could claim, and they told me I could submit a claim request. The process required me to get the Service Provider (doctor consultation) to submit the PMB form to Discovery on my behalf. The service provider told me they would charge me a submission fee which I had no choice but to accept to get my money back from Discovery. This process continues after hours on the phone with both Discovery and the Service Provider. I strongly believe that the medical industry is in cahoots to cheat the people.

Upon further investigation, it turns out that Discovery has become nothing more than an intelligent ***** using fine print trickery to take the money of people with low incomes.

I've decided to give up and rather cancel my membership.

If you want to know more about Discovery thievery, read the article below: https://www.bobroffronald.com/146-a-shocking-discovery-for-discovery-health-members

0
Replies (3)
Discovery Health
Discovery Health's reply18 Jul 2023, 12:42
Official
Dear Liyaqat A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply19 Jul 2023, 14:09
Official
Good day 
Please check your emails for feedback from us. Regards
Discovery Health Servicing Team

LA
Liyaqat A's update14 Aug 2023, 11:18
Reviewer Update
Dear Discovery

I've received no feedback via email. Please note that I cancelled my membership.