Cunning/leing/pathetic

So after my previous complaint a lovely lady Mishke called me to resolve the matter although it took them 3 weeks to pay me they eventually did. To my horror I discovered that they took the money from my savings. there was no discussion about this at all I never gave them permission to do this as per my previous complaint the fees should have been paid from the hospital plan. After a long phone call Samier and his manager who ever he is promised land sand and water that they will call me back latest Friday with feedback as they AGAIN need to load an enquiry probably the 20th one just on this matter. received no call!!!!! this matter has been going on since 2015 Nov. my phone bill to discovery alone is far over R200. I work in a service delivery department and I have my own team I use discovery as an example on how not to deliver service. You guys are the worst!!!! Your staff are not up to standard they over promise and under deliver EVERYTIME. MY ISSUE IS STILL NOT RESOLVED