MN
Monique N

1 reviews | Active since Apr 2021

03 May 2023, 08:43

Cruel

How Cruel to put someone in so much debt after taking a debit order this morning of R12919 and putting my account in -R11400 and some of my other debit orders rejected. I cancelled my medical aid already 4 months ago due to financial reasons. Only R3550 that i need to pay and trying for the last 3 months to make arrangements to pay it monthly. I was told that they will keep on deducting every month and that i can't make arrangement for that. How are other medical aids prepared to make that but not Discovery that one of the biggest Medical aids. Because of you i becoming more and more and deeper into debt. I wish i can tell you really what i feels like but i will keep my pride.

0
Replies (2)
Discovery Health
Discovery Health's reply03 May 2023, 09:29
Official
Dear Monique N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 May 2023, 12:13
Official
Dear Monique N

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team