SE
Suliman E

1 reviews | Active since Mar 2009

25 Aug 2015, 17:15

Crucial medicines delayed

On the 12th August I placed an order for my son's chronic medicine for ADHD. The lady politely informed me that the order will be split in two as it's two different suppliers. I promptly received the one order a few days later.<br> Today I called to find out what happened to the rest of his medicines only to be told that Dischem had a problem with their server and dropped the order. <br> I was not notified that there is a delay - my son came to me today to say he has the last tablet. I called them and then only did Dischem find out that they had dropped the order.<br> Really don't expect such irresponsibility with crucial medicine. He relies on the medicine and without it he really struggles. <br> Please get your partners to take medicine seriously - patients depend on it. \Server dropping and order"is not good enough an excuse."""

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Replies (1)
Discovery Health
Discovery Health's reply26 Aug 2015, 08:44
Official
Hello docs,

Thank you for your comment.

We confirmed the MedXpress Team will be in contact to address your concerns. Please accept our sincerest apologies for any inconvenience this may have caused.

Regards
Jashvir