Crossed lines

I had my wisdom teeth removed on 8th February and was told R3100 co-payment with the place I was having the procedure confirming this.<br> I later get an email from St Augustines saying that Discovery co-payment was R4800 and that I owed another R1710!<br> I have since called your call centre TWICE and both basically saying there is nothing they can do and I have to pay it because it was in a hospital, even though I was an outpatient and was in there for FOUR hours. Hardly a hospital stay.<br> <br> I am shocked and appalled at the lack of compassion with this - the crossed lines when someone calls in stating they are having a procedure done and they have to pay a co-payment. I do not understand why I have medical aid when I get told the incorrect information and then get told \oh well you just have to pay extra\".<br> <br> Yes I know what was claimed etc and everything went through but because I had my VERY short procedure in a HOSPITAL the co-payment is R4800 regardless.<br> <br> I think this is ridiculous and now I have to pay an additional R1710 because of your mistake. I am honestly incredibly angry at this turn of events after having a great experience with you."