MC
Mike C

1 reviews | Active since Mar 2012

04 Jul 2017, 12:55

******

<p>I woke up this morning to find that my account had been double debited and suddenly I am a large chunk of money down. I called to query this because EVERY MONTH, Discovery Debits my account.....but for some issue - they failed to send the debit order through last month... so they unilaterally decided to double my account this morning.....</p> <p>How about calling your customer and explaining the situation them... how about making an arrangement with your customer to debit 50% now and the balance at the next debit run? Why on earth do you believe your customers would have excess cash in their accounts to just go ahead and deduct without any warning or anything.</p> <p> </p>

0
Replies (2)
Discovery Health
Discovery Health's reply04 Jul 2017, 13:44
Official

Dear mikecross

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Jul 2017, 12:03
Official

Dear mikecross

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team