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Item: Discovery Health
Rating: 1
Author: Malcolm Rosier-Jones

Twice now they have deducted funds from my account when they were no supposed to!

First I canceled my Vitality with a month notice, this was acknowledged and the following month I was chargred again.

Then due to financial strain, I could no longer afford my medical cover, so again I gave one month notice which was acknowledged and guess what, once again they withdrew funds from y account!!!

I am struggling to survive and these *******s keep on deducting money from my account!!!

Error is not acceptle, they have all the software, trained staff and tools to ensure these types of errors do not happen!

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

08 Jun 2020, 08:21

Dear Malcolm R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply08 Jun 2020, 08:21

Official

Dear Malcolm R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

09 Jun 2020, 10:14

Dear Malcolm R

We have contacted you to address your concerns.

Regards

Discovery Health Servicing Team

Discovery Health's reply09 Jun 2020, 10:14

Official

Dear Malcolm R

We have contacted you to address your concerns.

Regards

Discovery Health Servicing Team

Malcolm Rosier-Jones's updateReviewer Update

09 Jun 2020, 10:16

Thank you Mohammed for sorting this issue out, still very bitter about this and it's not the first time.

Malcolm Rosier-Jones's update09 Jun 2020, 10:16

Reviewer Update

Thank you Mohammed for sorting this issue out, still very bitter about this and it's not the first time.