lM
layla M
1 reviews | Active since Jul 2016
27 Mar 2020, 23:11
********
Discovery I’m very annoyed I’ve been logging calls for months my miles have disappeared and my cashback has not been paid for months. Your incompetence is getting to me. You guys are robbing your customers you should be ashamed. I want this resolved. I want a statement for the miles as since you launched this new thing I now only have the last two weeks 200 miles. This should be almost 5000. Is there anyone working there with half a brain cell that can resolve this.
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Replies (3)
Discovery Health's replyOfficial
30 Mar 2020, 08:22Dear layla M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply30 Mar 2020, 08:22
Official
Dear layla M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
30 Mar 2020, 14:38Dear layla M We have responded to your query.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply30 Mar 2020, 14:38
Official
Dear layla M We have responded to your query.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
lM
layla M's updateReviewer Update
31 Mar 2020, 07:57Discovery it has taken 6 moths to get a response and it will take a month to fix apparently. Absolutely pathtic. Now why has my miles disappeared. I logged calls since November when my vouchers were not working it took 3 months to resolve and now the miles are missing. I have two weeks of points/miles on my account it shoulld be around 5000. Please hire people that are not *********** and resolve this immediately.
lM
layla M's update31 Mar 2020, 07:57
Reviewer Update
Discovery it has taken 6 moths to get a response and it will take a month to fix apparently. Absolutely pathtic. Now why has my miles disappeared. I logged calls since November when my vouchers were not working it took 3 months to resolve and now the miles are missing. I have two weeks of points/miles on my account it shoulld be around 5000. Please hire people that are not *********** and resolve this immediately.