****py service from Discovery claims department

On November 02nd I submitted a claim to discovery after visiting the drip clinic and paying cash for the service. After 3 days or so I received an email saying that the money will be paid into the clinic's account. I sent an email to query this because the money is supposed to be paid to my account. I received a call from discovery saying they will reverse the payment into my account and I'll get the money in 3days. To this day I still haven't received my money. I've sent them 5 emails and haven't received a response to a single one. When I called them some lady said they haven't forgotten, they are waiting for proof of payment. I sent them proof of payment so I don't know what more they want. What ****es me off more than anything is the fact that no one bothers to communicate with me. I want my money back before I cancel their studip and expensive medical aid. I can not deal with these ******* anymore. I have waited for more than a month for something that should take 3 to 5 days. I'm tired of their bull****.