Covid WHO benefits medicines not paid after authorisation

Member no *** - Discovery has a Chronic Medical WHO Global Outbreak PMB COVID Benefits requiring Authorisation should you have covid which let's you have free benefits not of out savings for medicines including vitamins and minerals. I emailed my positive covid test to *** to get authorisation and got Authorisation Number *** on Friday 25/06/2021 for WHO GLOBAL OUTBREAK COVID 19 MEDICINE LIST (Pages 7 to 13) for COVID WITH ICD UO7.01 and GOT A DOCTORS SCRIPT FOR some below COVID 19 discovery approved WHO MEDICINE VITAMINS LIST . Please escalate and investigate my WHO Global Outbreak PMB COVID Benefits that were not paid when I went to Clicks and then Dischem with Authorisation Number *** was not accepted by both pharmacies, and was asked to pay cash due to your Discovery IT glitch incompetencies problems not updating causing dissatisfied clients who already ill dealing with positive covid with no medicines and paying out of their pocket in error. DISCOVERY AT PORT ELIZABETH TEL NO --*** and Tsidi &Kate *** after numerous calls saying it has been authorised with ICD U07.01 and should be no co=payment on WHO GLOBAL OUTBREAK COVID PMB BENEFITS but pharmacists are unable to process it due to Discovery computer IT GLITCHES. Tried ON 9TH JULY AT DISCHEM Norwood, TRIED AGAIN AT DISCHEM NORWOOD 20/07/2021 , again at dischem 23/07/21,CLICKS norwood on 28/7/21 and again at MedXpress today 29/07/21 Xurishni on tel no *** said no funds available code 273 error? WHO CAN ASSIST ME TO GET THESE PAID OUT OF COVID PMB BASKET WITHOUT OWN CASH PAYABLE AS DISCHEM, CLICKS and MedXpress UNABLE TO ASSIST WITH VITAMINS COVID PMB BENEFITS WITH NO CO-PAYMENT?- THEY GET CODE 273 WE HAVE NOT PAID THIS AMOUNT AS YOU HAVE NO MEDICAL FUNDS AVAILABLE FOR THE YEAR?