HS
Hermann S
1 reviews | Active since Jan 2010
13 Sept 2021, 13:07
Covid tests not covered by Discovery when done at Dischem test centres
I have two Covid tests (R420 x 2) that Discovery do not want to reimburse me for because Dischem test centre did not provide a ICD-10 code on the invoice. Dischem says it provided the codes they agreed with all the medical schemes they don't have anything to add. Im sitting in the middle. When you go for these tests nowhere do they tell you when you are paying that certain medical aids, like Discovery will not be reimbursing you.
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Replies (4)0
Replies (4)
Discovery Health's replyOfficial
14 Sept 2021, 07:23Dear Hermann S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Sept 2021, 07:23
Official
Dear Hermann S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
16 Sept 2021, 17:54Dear Hermann S
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Discovery Health's reply16 Sept 2021, 17:54
Official
Dear Hermann S
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
HS
Hermann S's updateReviewer Update
28 Sept 2021, 08:57Yes someone did call me to tell me they are looking into it, but I have not heard from them since (16Sep)
HS
Hermann S's update28 Sept 2021, 08:57
Reviewer Update
Yes someone did call me to tell me they are looking into it, but I have not heard from them since (16Sep)
HS
Hermann S's updateReviewer Update
05 Oct 2021, 16:05What a monumental waste of time. After 3 weeks, finally got feedback today after logging my query on Hello Peter. The feedback looks like a standard computer generated reply, exactly what I got to start off with. Yes I know I don't have a ICD code, that is what my query was all about. Does not look like my query was given any thought. Even if the outcome was not what I expected, I would have appreciated a call by someone explaining their thinking more, in stead of sending me the standard reply I got initially, via email.
HS
Hermann S's update05 Oct 2021, 16:05
Reviewer Update
What a monumental waste of time. After 3 weeks, finally got feedback today after logging my query on Hello Peter. The feedback looks like a standard computer generated reply, exactly what I got to start off with. Yes I know I don't have a ICD code, that is what my query was all about. Does not look like my query was given any thought. Even if the outcome was not what I expected, I would have appreciated a call by someone explaining their thinking more, in stead of sending me the standard reply I got initially, via email.