Covid test refund.

On the 6th of April I was requested by my Gynecologist to take a Covid test as I was due for a C-section on the 9th and had to get the results to the hospital ASAP. When Lancet tried to register the claim on the medical aid system requested for a cash payment. I was then informed that I should pay cash and claim back from the medical aid. I submitted all my documents, proof of payment few days after and to date no feedback has been received from the medical aid. What service is this??? Premiums are paid on a monthly basis and when a reimbur*****t is requested one does not receive the service which is required. And no one ever replies or provides feedback.

Can this be sorted ASAP.

Membership number: ***

Regards S Visser