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Pranesh S

1 reviews | Active since Dec 2014

21 Sept 2021, 10:38

Covid test not paid in full

Our son at university had a covid test done. We paid cash and forwarded the invoice for payment. This is the first claim for a covid test in our family. Discovery only paid us R165 of the R550.

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Replies (4)
Discovery Health
Discovery Health's reply21 Sept 2021, 11:06
Official
Dear Pranesh S
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply21 Sept 2021, 15:07
Official
Dear Pranesh S
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team
PS
Pranesh S's update21 Sept 2021, 15:15
Reviewer Update
OMW!! I have been asked to go read the fine print... I don't know exactly where, but it exists...
So how then can Discovery publicly assure members that members are covered for covid testing; and then ever so righteously refer us to "hidden fine print"!

Being loyal Discovery members for years we are shocked and dissappointed!!
We feel cheated!!
Discovery Health
Discovery Health's reply30 Sept 2021, 14:15
Official
Dear Pranesh S
 
We confirm that Discovery has been in contact with you following your post and the principal member may also expect to receive contact from her employer’s broker in this regard.
 
Regards
Discovery Health Servicing Team