Covid Test not Paid for

I was sick at the end of 2020 and needed to travel so I went for the Covid test. When the claim was first rejected, I phoned their customer service and was informed that I just needed to get the correct code on the Pathology Invoice. Once I resubmitted my claim was rejected again and I was then told (on phoning customer service), that I needed to get a Doctor's referral. It is obvious on their website that they will only pay for up to two tests per year - which is fair I can understand that, but I went on the last day of 2020 (for my first and only test). But it is not clear on their website that you need a referral - never mind that you need to pay R500 for a doctors consultation.

What is even more appalling is that discovery recently made a statement to the media that they had not used all the funds set aside for Covid 19. It is no wonder they made a "profit" as they are unwilling to pay out for a simple Covid test. Absolutely appalling and underhanded.