*** Covid test claim

I have lodged a claim with discovery after it was declined by primary care. My claim was uploaded on the app. After one week, i realized no claim history was apprearing on the app. I made a call and was advised to send the claim via email.

The email was sent on the 27th of April. Ref no *** was provided, till to date my claim has not been resolved. They call centre are giving a run around. Whenever I get hold of one i am told same **** all over, you are at the wrong department, will forward to the correct one.

Same thing all over. My time gets wasted. This claim was done back January for COVID test.