Covid related expenses not paid from the fund. Querry not resolved.

In January 2021 I contracted the Covid 19 virus. We as Discovery members received comms that there's a Covid fund that will cover for Covid related expenses.

To my surprise 99% of the costs for blood tests, doctor's fees and medication have been paid off my savings account. I'm so disappointed in how this issue has been handled because I logged a request more than 2 times asking that my savings account be re-imbursed. Apparently I have to research what the fund covers and what is not covered. Why should that be? As a member I'm expecting for the claims to be paid from the benefit as communicated. It can't happen that doctors ran/ requested tests that can't be covered. Can you kindly fix this and re-imburse my savings please? +R4,000 is a lot of money to go down the drain.