Covid positive dissatisfied Discovery not paying out WHO GLOBAL OUTBREAK pmb benefit after authorisation obtained

REFERNCE NO *** for refund enquiry - WHO GLOBAL OUTBREAK COVID PMB BENEFITS -Authorisation Number *** on Friday 25/06/2021

proof of payments paid by member on 25/06/21 for refund Enquiry for WHO GLOBAL OUTBREAK COVID PMB BENEFITS -Authorisation Number ***

Please escalate and investigate my WHO Global Outbreak PMB COVID Benefits that were not paid when my friend went to Clicks and Dischem with Authorisation Number *** on my behalf which I got authorisation for on Friday 25/06/2021 was not accepted by both pharmacies, and I had to repay cash due to your Discovery IT glitch incompetencies problems not updating causing dissatisfied clients who already ill dealing with positive covid with no medicines and paying out of their pocket in error.

Please also check and review your WHO GLOBAL OUTBREAK COVID 19 MEDICINE LIST (Pages 7 to 13) to add COVID medicines which should be on the list for COVID from input from your members, doctors and the Council for Medical Schemes e.g. my *** CICIVENT 160mcg prescribed by my medical doctor for covid not paid out this covid benefit?

I have received no SMSs notification or emails apology from Discovery of their IT system disaster problems to date after obtaining my authorisation.

Covid positive member