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*licia greyling

1 reviews | Active since Dec 2015

13 May 2020, 21:29

Covid 19 tests not covered

I was recently in contact with someone with covid 19 and had similar symptoms. I phoned the government hotline and was informed to immediately go to my dr for screening. My dr performed the unpleasant covid 19 test and sent it to the labs for testing. Discovery has since informed me that they are not paying for my covid 19 tests. Should you not be encouraging your members to go for these tests when they have symptoms. I pay well over R2000 a month for medical aid. I was also not advised during inception of my policy that these type of tests will not be covered. Really disappointed with this - please review your covid 19 policies and assistance in this difficult time. Dont be part of the problem.

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Replies (2)
Discovery Health
Discovery Health's reply14 May 2020, 07:19
Official
Dear *licia G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 

Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 May 2020, 16:21
Official
Dear *licia G

We’ve contacted you to address your query.  

Regards 

Discovery Health Servicing Team