CW
Claudia W

1 reviews | Active since Jan 2020

17 May 2021, 11:49

COVID-19 experience

I was tested positive for COVID-19 and my medical aid haven’t even phoned me to ask if I’m okay. I am on the KeyCare package which is the only package I can afford at the moment and pay a lot of money for what I receive.. my dad is also on Discovery and he was also tested positive for Covid-19 - Discovery phoned him and even sent him an oxygen meter. I am highly disappointed with the no care from my medical aid as I’ve been with Discovery for severa years.

Even the doctor which I went to still have not checked up on me as I think they only care about making money. This made me sad as we are all humans and they as our health caretakers need to step up and show that they care.

0
Replies (2)
Discovery Health
Discovery Health's reply17 May 2021, 12:45
Official
Dear Claudia W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 May 2021, 18:25
Official
Dear Claudia W

We have been in contact with you to discuss your concerns.

Regards Discovery Health Servicing Team