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enitha S

1 reviews | Active since Feb 2017

17 Mar 2017, 20:00

Covered but still have to pay!!! Dissipointing

<p>Went for a list of blood test on Wendsday 15\03\17 and the GP has done all the blood test on list that is covered on my medicalaid plan. To my supprise I still had to pay fort one of the blood tests tyhast was on that list. I phoned discovery and asked them why this is. So they came up with an excuse that only the gynecologist can ask for the test then it will be cover. The lady apologised for the inconvenience but could not resolve the problem. This is not mentioned in an email that inrecieved from Discovery regarding my cover and in was also not informed. I have only recently joint descovery and I am still dissipointed as one moment you are covered and the next. Second problem in two months I'm having with them and it's just not professional at all. </p>

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Replies (2)
Discovery Health
Discovery Health's reply20 Mar 2017, 07:45
Official

Dear scott93

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Kind regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply22 Mar 2017, 10:42
Official

Dear scott93

We have been in touch to answer your comments.

Kind regards
Discovery Health Service Team