Cover unfairly suspended - HELP NOW!

I have been with Discovery Health for over 15 years... So when I have had trouble with this "service" driven business it has been a shock, as well as eye opening experience, one that validates me leaving their services. (Once mentioned the support employees have been nonchalant and then ask when I want to leave as opposed to an attempt at retention - which is disgusting service)

The level of mismanagement and miscommunication I have faced in the last two months has astounded me. The people I deal with are generally pleasant but I have been BEGGING them to assist with getting the process right. With their processes being pathetic at the very least, and not customer-centric at all, I am absolutely done with Discovery and should anyone ask about me you, only vitriol will come out my mouth towards a "customer service" that has no ****** customer service.

I have been advised incorrectly by you, it's not my job to verify your information...

Even the 1 star on this rating is not deserved!!!!!!!!!!!!!!!!