Cover removed without telling me
Discovery has become rebotic. I don't understand the last letter you sent me. I always had cover for chronic use of beclate. Why was my cover removed???? What is wrong with you? I had this cover before as it was approved. Don't send me a template letter. Send me a personalised reply. Refund the money you stole from my savings account.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
28 Sept 2021, 07:20Dear Marco A
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply28 Sept 2021, 07:20
Official
Dear Marco A
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Sept 2021, 15:41Dear Marco
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Sept 2021, 15:41
Official
Dear Marco
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
's updateReviewer Update
30 Sept 2021, 19:51No, stop talking *******. Somebody called me to resolve, but I was unhappy and they escalated it and promised feedback the next day. Instead of feedback they closed the call. I was just disregard. I want the 200 deducted from my savings refunded. Your service is terrible. You should be ashamed. Please ensure you performance manage the consultant that dealt with this complaint. She doesn't know how to deal with a customer complaint or simply does not care.
's update30 Sept 2021, 19:51
Reviewer Update
No, stop talking *******. Somebody called me to resolve, but I was unhappy and they escalated it and promised feedback the next day. Instead of feedback they closed the call. I was just disregard. I want the 200 deducted from my savings refunded. Your service is terrible. You should be ashamed. Please ensure you performance manage the consultant that dealt with this complaint. She doesn't know how to deal with a customer complaint or simply does not care.