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jacques V

1 reviews | Active since May 2013

13 Jan 2016, 11:15

Costing me money

I phoned in to the medical aid inquiring about my medical aid savings to be paid out to me as promised by Discovery. Upon the inquiry i informed the person responsible that my banking details has changed and that I need to update this before the pay out gets done.<br> <br> She sent me the form and I immediately sent it back along with all supporting docs. keep in mind that this is after 4 months not hearing anything from discovery. <br> <br> Upon payment of the money I get the notification that, although details has been updated, the money was still paid in to the wrong account. Now I am sitting with the hassle to get the money from the bank and they just bluntly refuse. <br> <br> I demand that discovery reverse the payment and pay it into the correct account, as this can be seen as a ********** activity.

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Replies (1)
Discovery Health
Discovery Health's reply15 Jan 2016, 15:14
Official
Hello pastykie2807,

Thank you for your comment.

We will be in contact shortly to assist with your query.

Regards
Keymira