Corporate company not willing to go the extra mile to assist paying client.

Due to unsatisfactory service, I have decided to cancell my day to day medical plan and only keep my hospital plan with Discovery. Due to this there was a claw back amount due to them of R2127. I have made telephonically made a payment arrangements to pay this amount over 4-6 months as I am not employed on a permanent basis. They agreed to his and would send me a mail with the amount that I had to pay immediately. When I checked my mail this morning, the mail was in my inbox reflecting the banking details as well as the amount. The problem was that this was the full amount due and not the arrangement amount. I then erroneously paid the full amount over to them only realising when I hit the submit button, but it was too late to stop the transcation.

I then immediately contacted them to ask if they could please arrange a refund of the amount that I had overpaid in error.

They did not want to do that saying that it was not possible due to their rule and although it is possible for the rule to be overwritten there is no-one who has the access to do that.

I interjected and told them that I have been working in the corporate environment for 29 years. I KNOW that there is ABSOLUTELY a possibility for ANY transaction to be reversed or "undone" by the accounts department.

What was needed was someone withe the willingness to go the extra mile to request for this to be done. They were NOT willing to even try to get it stopped or reversed even though I explained the consequences it would have for me as their client.

They were not sympathetic and like a record player just kept on stating how "sorry" they are that they cannot assist. From a big corporate company this is total HOGWASH!

I am insisting on a refund to be done, Discovery is not truthful about the fact that it CAN be done.