Conveniently withheld information

To whom this may concern

I would like to formally lay a complaint against a sales consultant by the name of Nastassia Govender, who recently sold me a medical aid scheme with Vitality. During my consultation, she conveniently withheld important information about the upfront payments and I feel misled by her.

When I enquired with the Virgin Active Club about this, they confirmed that it is common practice for sales consultants not to mention upfront payments when trying to sell medical aid cover. However, I strongly believe that this is unacceptable and that Nastassia had a responsibility to explain the full details of the scheme and the benefits it comes with to me.

During our conversation, she was knowledgeable about Vitality and even explained that I would immediately receive 75% discount off my gym membership fees and thereafter three months the monthly deduction will take place. She knew how the Vitality program worked, yet failed to mention the upfront payment which Vitality would advise of before I accepted the medical aid cover.

This was a clear case of vital information being withheld from me before I made a decision to sign up for the scheme. I believe that Nastassia should have been upfront with me about the upfront payments and provided me with all the necessary information before I made my decision.

It is with regret that I must inform you that your actions have cost you a new client, who was previously very interested in opening a bank account and setting up car and house insurance with your group. is deeply concerning that a company that claims to provide insurance and financial services to its clients would engage in ********* practices to lure in potential customers.

Moreover, I cannot help but wonder what would happen if I were to end up in the hospital and there were loopholes that would prevent me from getting the required medical attention. This thought alone is disconcerting, and I refuse to subject myself to such a situation.

I demand that your company addresses this issue and rectifies it as soon as possible. Additionally, I expect to be compensated for the inconvenience and stress that your company's actions have caused me. As a paying customer, I deserve better treatment and transparency from the service providers I choose to do business with.

I urge you to take this matter seriously and respond to this message as soon as possible to discuss the necessary steps to be taken to mitigate this situation.

Chanel