Contributions

I have never been so frustrated with this medical aid in all the years I have been a member. I received an e-mail requesting income verification. I have sent 17 e-mails, completed everything on the online application to correct my income bracket. I only received an e-mail on the 24th of December requesting even more documents not previously asked for on the discovery App. I completed it the same day and sent it off. I have been given automated e-mails with reference numbers and a promise that someone would get back to me. Nobody ever did. Today I finally got to speak to someone and was informed that the cut off date for debit orders was on the 24th of December. He has now corrected the contribution amount accordingly, but I will still have to pay for the debit orders that will bounce as a result of the initial amount they wanted to deduct. So in short, I have spent R210 in airtime and will be paying R147.00 for every one of my 4 debit orders. This leaves me at a loss of R798.00. Where does Discovery suppose I get that money from and should I not have the right to get refunded for these losses as I have done everything within my power to correct this problem and it was not due to my own negligence, but that of Discovery Health's.