Contribution from member proving difficult for sucj

My dad has been trying to change his details for payment cos he has retired at 72. We first sent the email on the 25th of January. They keep sending emails requesting the same documents and we keep sending them and calling the call centres and to date nothing has been done. The call will cut at the call centre and nobody bothers to call back and a 72 year old man still has to persevere cos Discovery thinks he is hard up for medical aid. They now threatened to cut his medical aid if he does not pay at 12, REALLY? Check your records we have sent numerous emails and calls. Maybe this is a sign to change his medical aid company. Your call centre needs to be reviewed, it can cause a normal person to go crazy having to deal with uns****ed agents who cant even take the inititiave to at least look the clients needs at the time. Pathetic service