jdb
juan-pierre du buisson
1 reviews | Active since Mar 2009
04 Oct 2015, 08:54
Contravenes POPI and Banking protocols
I received the following text from Discovery: \Discovery Health Medical Scheme: We apologise for the incorrect debit order processed on 1 Oct. A refund will be processed on 6 Oct and the correct account will be debited on 8 Oct. Your cover will not be affected". -Really??? My cover will not be affected? What about my bank accounts? They ARE affected. The fact that you have my other bank account is disturbing and in direct violation with the current banking and POPI act. I suggest whoever was responsible for this error contacts me on Monday and I trust that Discovery will shoulder my Premium for the month of October. This is non-negotiable!!!! Failing which"
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Discovery Health's replyOfficial
07 Oct 2015, 09:09Hello jp747,
Thank you for your comment and speaking to me about the debit you incurred for your monthly medical aid contributions on your old account. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs. Importantly, are addressing the root cause of this so we can avoid this happening again.
Thank you for allowing me to address your concerns.
Regards
Jashvir
Thank you for your comment and speaking to me about the debit you incurred for your monthly medical aid contributions on your old account. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs. Importantly, are addressing the root cause of this so we can avoid this happening again.
Thank you for allowing me to address your concerns.
Regards
Jashvir
Discovery Health's reply07 Oct 2015, 09:09
Official
Hello jp747,
Thank you for your comment and speaking to me about the debit you incurred for your monthly medical aid contributions on your old account. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs. Importantly, are addressing the root cause of this so we can avoid this happening again.
Thank you for allowing me to address your concerns.
Regards
Jashvir
Thank you for your comment and speaking to me about the debit you incurred for your monthly medical aid contributions on your old account. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs. Importantly, are addressing the root cause of this so we can avoid this happening again.
Thank you for allowing me to address your concerns.
Regards
Jashvir