Contradictory service been provided by Discovery Health

Pathetic medical aid service provided by discovery. I began with discovery on the classic saver plan for my husband and I in February 2023 after changing employers. I then left the company in March 2023. After several phone calls in February and March I was told that I would be transferred to personal capacity and all I had to do was fill in a form and my medical aid will not be affected in any way. In the past week I have now been told that I have a waiting period of 3 months.

I am very frustrated because if this was the case why was I not informed of this during the several phone calls to discovery that I made whilst enquiring that I was leaving the company. I have been on medical aid cover for the past 11 years continuously and this is the first time I have been given a waiting period. Please stay clear from Discovery health. Rather go to a medical aid provider that does not do the opposite from what was consulted.