contract issued without consent

my daughter does not work,she is a full time student at CPUT,stays in the dormitory ,received a bank bursary that she must pay back. was said that she will pay R334 via a quote only,no further communications, received premium for R740 without ever giving consent. called 2 weeks ago, were promised by rowan a call back-nothing. called a week ago, were promises swift action by Matthew-nothing,called today again,were told that Matthew will call back-nothing.if i request t speak to a manager,they keep on saying that i may not speak to a direct line manager directly...this after spending more than 4 hours on the phone .....so here i am ,still waiting for Matthew on ref nr *** and Rowan on ref *** to call me back...well done Discovery,keep up the client service..