Continuous poor service from Discovery

Once again after my 1st complaint thinking Discovery has resolved the problem of allocating my payment to my medical aid, they simply did not do it second time round. Today I woke up to an unpaid debit order where discovery attempted to take the funds which were already paid last Friday. Now I wonder who will refund my R180 unpaid debit order fee, which is alot of money whilst being unemployed. Maybe I should ask Adrian for a job to make a difference in his finance department