RM
Refilwe M
1 reviews | Active since May 2020
10 Jun 2020, 19:07
Continuous Complaint
My query with Discovery Health is still not resolved. After my last review, I received a call from their accounts department, assuring me that their fixing the maternity claims which were paid from medical savings. The lady whom I chatted to, advised me that my query has been escalated and she would keep me informed.
True to form, I have not heard anything back from Discovery Health to this day. I am totally flabbergasted.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
11 Jun 2020, 07:21Dear Refilwe M
Thank you for your comment. We’re investigating your query and we’ll contact you shortly.
Regards Discovery Health Servicing Team
Thank you for your comment. We’re investigating your query and we’ll contact you shortly.
Regards Discovery Health Servicing Team
Discovery Health's reply11 Jun 2020, 07:21
Official
Dear Refilwe M
Thank you for your comment. We’re investigating your query and we’ll contact you shortly.
Regards Discovery Health Servicing Team
Thank you for your comment. We’re investigating your query and we’ll contact you shortly.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
11 Jun 2020, 16:17Dear Refilwe M
Please check your email for interim feedback from us.
Regards Discovery Health Servicing Team
Please check your email for interim feedback from us.
Regards Discovery Health Servicing Team
Discovery Health's reply11 Jun 2020, 16:17
Official
Dear Refilwe M
Please check your email for interim feedback from us.
Regards Discovery Health Servicing Team
Please check your email for interim feedback from us.
Regards Discovery Health Servicing Team
RM
Refilwe M's updateReviewer Update
12 Jun 2020, 14:15Good afternoon
Unfortunately, I am not accepting the response received on email. How are you escalating a query that was escalated two weeks ago? It's an escalation over an escalation. Surely there should be a resolution by now, unless if your escalation process is flawed.
My request is not rocket science. In my understanding, it's a simple case of debiting the maternity benefit account, and crediting us the portion of the those claims back to our medical savings account.
If this is too simplified in my mind can someone urgently explain why this has taken so long, or sort it out and stop with the pathetic excuses.
An interesting observation is that you are very quick to respond to queries sent via Hello Peter as opposed to the ones sent directly to your organization.... I wonder why...
RegardsRefilwe
Unfortunately, I am not accepting the response received on email. How are you escalating a query that was escalated two weeks ago? It's an escalation over an escalation. Surely there should be a resolution by now, unless if your escalation process is flawed.
My request is not rocket science. In my understanding, it's a simple case of debiting the maternity benefit account, and crediting us the portion of the those claims back to our medical savings account.
If this is too simplified in my mind can someone urgently explain why this has taken so long, or sort it out and stop with the pathetic excuses.
An interesting observation is that you are very quick to respond to queries sent via Hello Peter as opposed to the ones sent directly to your organization.... I wonder why...
RegardsRefilwe
RM
Refilwe M's update12 Jun 2020, 14:15
Reviewer Update
Good afternoon
Unfortunately, I am not accepting the response received on email. How are you escalating a query that was escalated two weeks ago? It's an escalation over an escalation. Surely there should be a resolution by now, unless if your escalation process is flawed.
My request is not rocket science. In my understanding, it's a simple case of debiting the maternity benefit account, and crediting us the portion of the those claims back to our medical savings account.
If this is too simplified in my mind can someone urgently explain why this has taken so long, or sort it out and stop with the pathetic excuses.
An interesting observation is that you are very quick to respond to queries sent via Hello Peter as opposed to the ones sent directly to your organization.... I wonder why...
RegardsRefilwe
Unfortunately, I am not accepting the response received on email. How are you escalating a query that was escalated two weeks ago? It's an escalation over an escalation. Surely there should be a resolution by now, unless if your escalation process is flawed.
My request is not rocket science. In my understanding, it's a simple case of debiting the maternity benefit account, and crediting us the portion of the those claims back to our medical savings account.
If this is too simplified in my mind can someone urgently explain why this has taken so long, or sort it out and stop with the pathetic excuses.
An interesting observation is that you are very quick to respond to queries sent via Hello Peter as opposed to the ones sent directly to your organization.... I wonder why...
RegardsRefilwe