Continued failure to pay claim!

I sent this email to Discovery Health and am yet to receive a reply!

"I am terribly disgusted and disappointed in Discovery's lack of assistance regarding my claim. Discovery claims to cover 2 covid antigen tests and 2 covid PCR tests. I have submitted a claim for one antigen test and one PCR test over a month ago and am yet to be paid out. In addition Discovery has given me absolutely no assistance regarding the matter. I am shocked by their treatment of this matter especially given the covid climate in which we find ourselves.

I have copied in the complaints division at the council for medical schemes as I am at wits end as to what I should do next as I feel that Discovery is making no effort to resolve this. I have found Discovery to be completely unhelpful and unfair.

The outcomes of TCF have not been met."