CONTINUED DISSAPOINTING SERVICE + ISSUES UNANSWERED + NO ACCOUNTABILITY + ARROGANCE

<p>I downgraded my Discovery policy (Agent: Mathew, 6 June ********** and was assured by the agent that I will not be charged for the over-extension amount by Discovery that is now outstanding due to my medical savings being depleted. They will just recover it from my future claims, he said. I received a call today from a snooty collections agent to say I owe Discovery money and need to pay this now. She was not interested in hearing what Matthew had explained to me - she simply told me "Discovery will recover this money from me" and hung up the phone. Who treats customers like that?!</p> <p>So I also asked him how the downgrade will affect my benefits and he said to me the medical savings is less but that is it, no other differences - but know I am concerned that I was ill-advised.... The two factors above is what I used to make my decision on whether to downgrade.</p> <p>Anyone I speak to from Discovery I view as DISCOVERY - you trust them enough to act on your behalf everyday - and I take what they say to me as correct. I cant be held liable for Discovery not training and managing their agents correctly.</p> <p>In addition, for two years now I have requested how my medical savings can be depleted within less than half a year, and I get sent a very vague outline of where my savings was supposedly spent - the vagueness gives me a feeling of duplicity.</p> <p>I am so over the Discovery arrogance and asking the same question 10 times. You are absolutely frustrating to deal with and I am losing all my respect for you as a firm daily.</p>