PW
Peter W

1 reviews | Active since Oct 2023

13 Nov 2023, 11:49

Continued cold calling and asked to be taken off database.

Hi Discovery,

My previous complaint refers, and i was contacted and assured it had been dealt with. I have now been contacted again by discovery on a cold call. How do I stop this or will it just never end?

My previous complaint was as follows:

"I must have signed a consent to be contacted, however no matter how hard I try I cannot get removed from your database. Every phone call I receive I ask for my details to be removed and on two occasions the caller confirmed my name cannot be taken off the system. I am a Discovery Medical Aid Client, and some callers ask if i am interested in the Medical Aid products. I have downloaded truecaller and now end the call and block the number but they just call from new numbers. It's not fair, against POPIA and why do I have to get other apps to stop the harassment?"

0
Replies (2)
Discovery Health
Discovery Health's reply13 Nov 2023, 12:28
Official
Dear Peter W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Nov 2023, 16:22
Official
Dear Peter W
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team