Continuation of Discovery medical aid in private capacity a struggle.

I have been a Discovery client for years and have 4 products with them Discovery Medical aid Discovery Vitality Discovery GAP cover Discovery car insurance

I resigned from my job and as a result, my medical aid, vitality and gap cover were cancelled. I am trying to have these products transferred into my private capacity, this seems to be a difficult task for Discovery. I was shocked to receive an email from discovery stating that my cover has been cancelled without any consultation with me. One would think that you have a team dedicated to following up with clients to ensure that their cover is continuous. I have just had to make 3 calls and am not sure whether my cover will be continuous for my Vitality and my Medical Aid and I am told that it is not possible to have continuous gap cover and that I need to call back in August to have it re-instated? How is this logical?

Required: Medical aid to be transferred to private capacity (continuous cover) Vitality to be transferred to private capacity (continuous cover) GAP cover to be transferred to private capacity (continuous cover)

I look forward to your response on this.