Consultants & Financial department-different story

I urgently request for the recording of my call made to Discovery on the 27th of November 2015 to be extracted, I am logging a complaint due to the fact that the consultant in the call centre and the Financial department have different stories. I have been holding on to speak with a manager this morning for hours. Eventually the guy in finance came back to me and advised that he is the manager - I mean really.<br> On the 27th of Nov 15 I arranged for my debit order to be moved to the 1st of Jan 2016 - and then for them to take a double debit on said day. Which the consultant @ Discovery (KIaylene) assured won't be a problem and that I should contact again on the 1st of December 15 to just advise financial department of my request.<br> When I phoned this morning I got told that my membership will be suspended - the main reason I phoned to advise on the 27th of November 15 is because I did not want my membership to be on hold or suspended. on the 27th of Nov I was on hold while the consultant confirmed this with finance department - how is it possible that today I hear a different story?<br>