Consultant cancelled Vitality, without permission

Good Day <br> I have gone the conventional route in contacting the medical scheme via telephone countless times and I seem to get a sad story as to why the staff at discovery seems to be continuously cancelling or freezing my vitality. I have signed up with virgin active in November 2015 and not once was I able to actually go to gym as there was always a story. I was told this mess would be cleared up (23 December 2015) and my virgin active account would be reinstated with my gym fees being R130 per month by yazeed (virgin active rep) 18 January 2016, after my bank statements was sent. I did that, then got no response. My complaints has been taken from one consultant at discovery to the next (references starting at ***), escalating to a manager ***) and then a financial advisor ***) which promised to contact me within 3 working days (it's been 10 days). I am now receiving calls from virgin active stating I owe R800+ on my accounts which I REFUSE to pay. This was not my fault that one of your consultants went and cancelled my vitality without my permission and left me in this mess. I would kindly like someone to contact me.